Get in Touch

Have a question, feedback, or just want to say hello? We'd love to hear from you.

Email Support

Our support team typically responds within 24 hours.

[email protected]

Help Center

Browse our FAQ and troubleshooting guides.

Visit Help Center

Our Offices

We're based in Pokhara, Nepal. Reach out to us anytime.

Pokhara

Pokhara-20, Bhalam

Gandaki, Nepal

Support available Sunday - Friday, 10am - 6pm NPT

FAQ

Questions we can answer faster here

Who should I write to about a charge?

Subscriptions are billed by Apple or Google. Start with that store's purchase history, then write to us if the app and the receipt disagree.

Can support diagnose a rash from email?

No. We can help with the app, scans, and account. A painful or changing skin problem needs a clinician.

Where is the company?

BingoLabs, Pokhara-20, Bhalam, Gandaki, Nepal. The app is on the App Store and Google Play.

AISkincare for iOS and Android

Most how-to answers are already in the app.

Scan steps, routine edits, and plan limits are in AISkincare. Write to us when the account, a receipt, or a bug is the issue.

Read up

Check these before you write

Full FAQ
PlansPlan limitsThe usual reason a shelf or a scan stops, and what Pro changes.PrivacyDelete a scan or an accountHow to remove data yourself before you email for it.

Keep going

Related next steps

Barrier stress checkScore sting, tightness, and sudden redness to see if your barrier needs a pause before another active ingredient.Ingredient checkerPaste your actives and see which pairs to put on different days, or paste a full label and get each recognized ingredient in plain language.Routine order checkerChoose the products you actually own and get a morning and night order. Thin water-based steps go before creams and oils.